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  Terms & Conditions

Terms and Conditions apply to the use of this website at By accessing this website and/or placing an order you are bound by these terms and conditions.

Our contact details are:

Perfect Turf
Godstone Road

General e-mail

Telephone Number:
0845 607 6037

1. Introduction

We may revise these terms and conditions at any time by updating this page. You should check the website from time to time to review the current terms and conditions, because they are binding to you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms listed on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

2. Ordering from us

2.1 You are deemed to place an order with us by completing our online turf ordering process. As part of our online turf ordering process you will be given the opportunity to change your order and to correct any errors. We will send you an order acknowledgement detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order.

2.3 We may refuse to accept an order:
- Where we cannot obtain authorisation for your payment.
- If there has been a pricing or product description error.
- When goods are not available. - If you do not meet any eligibility criteria set out in our terms and conditions.

2.4 Any turf specifications, formulations, data, literature and statements as to seed content, seed weight, seed ratio, grass ratios, seed and grass species, suitability, performance, or otherwise, issued and descriptions and samples given by us in connection with turf are offered in good faith but are intended to be approximate only, due to the nature of turf as a natural growing product easily affected by uncontrollable conditions; therefore these shall not constitute representations nor shall they become warranties or conditions of the contract.

3. Price

3.1 Unless otherwise stated, the price is exclusive of any delivery charge and this delivery charge shall be set out on the website.

3.2 Perfect Turf reserves the right to increase prices of any item displayed for sale on the website and/or delivery charge from time to time.

4. Payment

4.1 Payment can be made by credit or debit card, cash or cheque.

4.2 The amount payable by you shall be the total price of the goods and any delivery charges shown. The acknowledgement of order e-mail will confirm the price payable by you.

5. Availability and Delivery

You will know your order has been accepted by an acknowledgement e-mail, if there are any problems thereafter Perfect Turf will contact you directly.

5.1 Unless otherwise arranged it is vital that you are present at the delivery address to accept delivery, and provide a safe access to the point of unloading. For this reason it is important that you are happy and confident with the delivery date.

5.2 Perfect Turf reserves the right to refund you payment in the event that the turf or related products ordered by you are unavailable.

6. Products supplied

6.1 Turf, as a natural and growing product, will, also, be subject to some variation and so absolute consistency within and between orders can not be guaranteed.

6.2 For turf supplied to form a successful new grass area, the customer will need to follow the company’s advice for preparing the site on which the turf is to be laid, and then for laying and maintaining the turf thereafter. Any complaints by the will be invalid if this advice is not followed in full.
6.3 Turf and topsoil supplied is at the customer’s risk from the time of delivery. After this time, the company will have no further liability for the turf or for any loss or damages connected with its use.
6.4 The size, weight and measure of turf rolls may vary due to turf being a natural product.
6.6 Topsoil, being a natural product, will be subject to variation in particle shape, size and colour.

7. Cancellation, returns and Non-Deliveries

7.1 If you wish to cancel your order you can notify us by telephone on (0845) 6076037 or email before we have dispatched the goods to you.

7.2 Once turf is harvested you cannot cancel your order as turf is a perishable product and deteriorates quickly once harvested.

7.3 Any other product sold through Perfect Turf other than turf can be returned within 30 days of receiving the goods.

7.3.1 Goods must be returned to Perfect Turf complete, unused and undamaged.

7.3.2 Goods must be returned to Perfect Turf at your own expense.

7.3.3 Perfect Turf will repay any sums paid by you for the goods within 30 days of receiving the goods back.

7.4 If you wish to return the goods because they do not comply with these conditions, any of your statutory rights, or where Perfect Turf has not supplied the correct goods, you should contact Perfect Turf by the details set out in clause 7.1 within 30 days of discovering the fault or error.

7.5 Please be aware as stated in clause 7.2 that turf is a highly perishable product and if not laid promptly as recommended by Perfect Turf may deteriorate rapidly. Perfect Turf recommends that turf is laid within 12 hours of receiving delivery. Perfect Turf will not accept responsibility for deterioration. It is your responsibility to ensure that you are able to lay turf before agreeing the delivery date.

7.6 Please be aware that the condition of turf supplied by Perfect Turf will be dependent on factors beyond Perfect Turf’s control; this includes weather or climate conditions and other such factors. It is your responsibility to care for the turf once it has been delivered. Perfect Turf is available for advice but will not take responsibility. You will not be able to return turf because of faults arising after delivery, whether this is due to your failure to care for the turf or due to external factors.

7.7 Perfect Turf will still own any goods until full payment has been received.

8. Liability

8.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our officers, directors, employees or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or over wise) in connection with this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

8.2 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume costs thereafter.

8.3 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms and Conditions by you, or your use of this website, or the use by any other person using your registration details.

8.4 Perfect Turf cannot be held responsible for any failure to deliver the goods due to anything that is beyond its reasonable control including but not limited to fires, explosions, severe weather, industrial disputes, insurrection, riots, embargoes, delays in transportation, war (whether declared or not), civil unrest and terrorist action.

9. Miscellaneous

9.1 These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English Courts.

9.2 You agree with Perfect Turf that any agreement made under these Conditions is between you and Perfect Turf and it is not intended to be enforceable by any other person who is not party to it.

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